Shipping FAQ
How long will the delivery take?
It's really quick! We strive to deliver all our orders / products in the fastest time possible. Depending upon your address, the delivery time may vary between 2 - 9 working days. That still won't stop us from trying to get you your order faster. On each product's display page, you can enter your location's pin code to check when you can expect to receive the delivery.
Can I cancel my order?
Yes! You can cancel an order as long as we havent packed it for you. As soon as the order is cancelled, we refund the entire amount paid for the order.
What are the various modes of payment at Blinkgiz?
You can pay using following methods of Payment: 1. Credit Card 2. Debit Card 3. Net Banking 4. E-Wallets (Paytm, MobiKwik, Freecharge and more) 5. Cash on Delivery Note: All payment methods depend on your pin code, so please ensure that you check your pin code to find out the available methods of payment over there.
How do I return my product?
Super easy! Please login with your credentials and visit the My Account section. Select the order you want to return and click on Return/Exchange and follow the instructions on this page to obtain a Return ID.You can also view Return Creation Demo under My Account section on your phone. If you are using a PC/laptop, copy paste this link on your browser to view the https://blinkgiz.store/
I am unable to login
We have updated our login policy. You can enter your registered mobile number and login with OTP. You can restore your mobile number on the login page, by following the steps defined there. Reach out to customer care in case of any issues.
How do you ensure safe delivery of my orders?
We use secure delivery partners for pickup and deliveries. Your order will be shipped in a tamper proof package carrying a serialized number (a unique code starting with Blinkgiz). You will get the same code via SMS and email as well. You should confirm the code shared with you via SMS with the number on the packet before accepting the shipment. You will also receive the OTP for the delivery. The delivery agent will ask for OTP while delivering.
Cancellations FAQs
How can I track my order?
You can track your order as soon as it is shipped out. To know the status of your item real time, just tap on the tracking link in the email sent to you. Alternatively, you can also login to blinkgiz.com and visit the ‘My Account' section to know your order status.
What are the steps to be followed to cancel my order?
Please log in to your Blinkgiz account. Click on My Account section at the top right corner of your screen3. Select the order/item you want to cancel 4. Locate the "Cancel" button and click on it 5. Voila! The order has been cancelled.
What does convenience fee mean?
Convenience fee is a combination of COD charges (if applicable), Platform Fee (to have hassle free shopping experience), and delivery fees. Convenience fee is non refundable. Reliance reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify the Convenience fee, COD charges, Platform Fee, Shipping Charges or Delivery Fee at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Blinkgiz Customer(s) without prior notice.
What is your returns policy?
At Blinkgiz, we have a very flexible returns policy which is absolutely customer friendly. If you do not find the product(s) satisfying, you can return it as long as the following conditions are met: It should be unused. You can wear it to check for fit and comfort, making sure that any smell does not transfer to the product (natural body odour, body deodorant, perfume etc.). It should be unwashed. We don't want you wasting any detergent! ☺. The price tags, brand tags, shoe-box and all original packaging must be present . The product must be returned within 15 days (*10 days of return window, for items displayed as part of WinterSale). Any gifts received must also be returned along with the product
Is my personal information secure? How can I edit my personal info?
It is absolutely secure, don't you worry! We ensure that the data you have entered is strictly confidential. It'll just help us understand you better so that we can provide you better services in the future. To edit your personal info, you can visit "My Account" to make the changes you want.
What is the return policy?
All return policies are listed on the product display page for easy reference For detailed returns T & C refer https://blinkgiz.store/
Payment FAQs
Will all the products be shipped out together?
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don't wait even a minute longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we knock on your door.
How long will refund take post cancellation?
We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used: If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
What does opting for “Cash on Delivery” mean?
We understand that you might want to pay for an order by cash. That's why we've got a very convenient option where you can pay at your doorstep before receiving the package and signing the delivery sheet.However, a nominal convenience fee will be charged for COD orders. This fee is non-refundable.Reliance reserves the right to extend, cancel, discontinue, prematurely withdraw, change, alter or modify the Convenience fee, COD charges, Platform Fee, Shipping Charges or Delivery Fee at their sole discretion at any time as may be required including in view of business exigencies and/or changes by a regulatory authority and/or statutory changes and/or any reasons beyond their control and the same shall be binding on the Blinkgiz Customer(s) without prior notice.
What are your lifetime exchange and buyback policies?
For lifetime buyback and/ or exchange, please get in touch directly with the brand or You can contact them through their website or nearest store.
How do you Ensure the Safe Delivery of my order?
This is to ensure that you can identify a tampered package, if it gets opened, before delivery during transit.
Returns FAQs
The packet that I received is empty/part of the order is missing. What should I do?
We follow safe and secure packaging of products under CCTV footage. In an unforeseen event, if you receive an empty packet, please get in touch with Blinkgiz Customer Care team and share pictures of the package with us. We will review the CCTV footage and resolve the issue
Can I return the product to the delivery person if I did not like it?
Please don't do that! We have a very flexible policy where you can create a Return on app, website or by giving us a call. To avoid any confusion or delays, our courier partners are instructed to not accept a package as a return while performing a package delivery.
Will I have to pay for any hidden costs like sales tax, OCTROI, etc…?
You should not be asked to pay anything extra for the order. Only whatever is mentioned on the invoice can be paid. Please let us know if you've been bothered otherwise.
Does BlinkGiz assure of complete refund against my cancelled order?
Absolutely! Although we must add that cancellations are not a very happy thing for us.
How much will the shipping cost me?
Free Shipping above Rs. 499
COD charge: Rs. 30
Below Rs. 499:
Weight up to 500gm: Rs. 40
Weight between 500gm - 1kg: Rs. 50
Above 1kg: Weight-based charges determined by carrier rates
Account & Shipping
What should I do if I miss my delivery?
We understand that you can’t wait at your delivery address all the time, and that is exactly why we will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to make an attempt again.
What if the amount got debited from my side but I did not receive an Order ID?
We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. Please send an email at info@blinkgiz.store and we'll sort it out for you.
Why did my bank account transfer request failed?
This happens very rarely, only if we encounter a technical glitch while processing your refund. Don't worry! you can still get your amount in the bank account by visiting Order details page and re-submitting the bank account details. In case this is still failing, it may be due to : 1. Incorrect account details 2. Restriction on account by the Bank If so, your bank will be able to fix it for you. In case the issue still persists, please reach out to us and we will be happy to help.
When will I get my refund amount?
Once the product is returned to us we will do the quality check of the product before initiating the refund. Please ensure that the product is in an unused condition and with no sign of wear and tear, for us to issue the refund